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Q. How do I return a Free Preview Book Offer?
A. We want you to be completely satisfied with any book you order from us, and all are backed by our No Risk Guarantee. If, after previewing the book, you decide to return it, just follow the simple steps under our Easy Returns—there's no muss, no fuss, and no risk!
Q. How long does it normally take for a return to be processed?
A. Like outgoing shipments, returns also generally require 4+ weeks for delivery and processing. So it is possible for billing statements and returns to pass each other in the mail. If you have any questions regarding your account, please log in to your account and review your account status. If you still have questions afterwards, then you can e-mail us using the drop down menu (above); we'll be glad to help!
Q. What if a product arrives damaged?
A. Report any damaged or defective shipments to our Customer Service Department via any of the methods listed above. We'll initiate your claim and arrange to have the product returned to us at no cost to you. You must hold the original box, packing materials, and damaged merchandise, or the carrier will not honor the claim.
Q. What if I'm not satisfied with one of your products?
A. If any* one of our products fails to meet your expectations for any reason, you can return it for a replacement, exchange, or refund (excluding delivery charges) for up to 90 days following receipt of the item. Returns made after 90 days will only be exchanged for the same item. Please follow the return instructions on the back of your invoice. *DVDs are not returnable unless defective.
Q. What if I've already paid for or returned the book or product, and then get another bill in the mail?
A. Just mark "Paid" or "Returned" on the invoice, return it to us, and we'll take care of the rest.
Q. Will I receive return correspondence from you when I e-mail?
A. We will acknowledge receipt of your e-mail to us. A Customer Service Representative will then review your request and make any necessary adjustments to your account. If you don't receive an acknowledgement from us, then your e-mail did not reach us and you will need to send a new e-mail.
A. There are a few ways to contact Jerry Baker Customer Service:
E-mail: Feel free to send an email to our Customer Service Department. Please include your name, mailing address, postal code, customer number and order number in your message so we can access your account.
Regular Mail: If you prefer using the good ol' Post Office, drop us a line at:
P.O. Box 930006
Wixom, MI 48393
Call Toll-Free: To order any of our publications or products via telephone, call us toll free at:
Monday - Friday
9:00 a.m. - 5:00 p.m. EST
To speak to a Customer Service Representative, call us toll free at:
Monday - Friday
9:00 a.m. - 5:00 p.m. EST
We work hard to bring you the best home, health, and garden products and publications available anywhere. We are fully confident that you'll love everything you get from us. At Jerry Baker, if you're not satisfied, we're not satisfied—it's that simple. We stand behind all of our products 110%!
If you have a lawn, garden, or plant problem, please use our search book index feature (above) to determine which Jerry Baker book(s) contain(s) relevant information on your problem.
If you can't find the answer to your problem here, we recommend contacting your local USDA Service Office or the County Agriculture Extension Office where you can receive answers to your lawn, garden, and plant questions specific to your geographic location. While we are pleased to answer any questions you may have concerning any of our products or books, we're sorry, but we're unable to provide answers to individual requests about general lawn or garden care.
Shipping & Processing for U.S. Customers
All product (non-book) orders are subject to a shipping and processing charge based on the chart below. Our shipping and processing charge is intended to compensate our company for the services we provide, which enable you to enjoy the convenience of home delivery and selection. It includes the cost of processing your order, handling and packaging the product(s) you have purchased, delivering them to you and/or to the recipients you designate, processing returns, and overhead costs associated with these services. It does not only reflect the actual shipping charge we incur.
|Merchandise Total*||Add Shipping & Processing Charge**|
|$0 to $15||$6.99|
|$15.01 to $45||$7.99|
|$45.01 to $60||$8.99|
|$60.01 to $75||$10.99|
|$75.01 to $100||$12.99|
|OVER $100.00||Please Add 15%|
Per Delivery Address
**Continental U.S. only. Contact our Customer Service for Shipping & Processing charges to addresses outside the continental U.S.
Orders are shipped standard ground delivery. Most non-book products are shipped from our warehouse within 48 to 72 hours, but please allow 5 to 12 business days for delivery. Most of our larger products are shipped directly from the manufacturer. When this is the case, the product is usually shipped within 48 to 72 hours of receipt of your order, but because they are not leaving our warehouse, delivery may take up to 2 to 3 weeks.
Our books, DVDs, and Booklets may be available for shipping to Alaska or Hawaii, or other areas outside of the continental U.S. Please contact Customer Service by e-mail, fax, or by phone toll-free, 1-800-888-0010 with your questions.
Shipping & Processing for Canadian Customers
In placing your order, you hereby authorize Jerry Baker to appoint a Canadian customs broker to act on your behalf to obtain customs clearance of your merchandise and remit applicable duties and taxes to Canada Customs and Revenue Agency. Amounts received by Jerry Baker for duties and taxes are accepted on your behalf, for the broker.
In returning merchandise to our Canada address, you irrevocably authorize the Canadian customs broker to submit a claim for duties and taxes to Canada Customs and Revenue Agency on your behalf and to receive, endorse, and deposit all such refunds. Jerry Baker will refund the purchase price together with the duties and taxes directly to you, our customer.
At this time, we offer our books and Hose-End Sprayers for shipping into Canada.
Orders are shipped via Canada Post/United States Postal Service. Please allow 6 to 8 weeks for delivery.
From time to time, we'd like to send you information about specials we are running, new features, and timely topics to keep you on top of what's going on. If you would prefer not to receive e-mail from us, we'll be happy to take your name off our list. To remove your name, you may either use the link that is included on each of the promotional e-mails we send, or you may email Customer Service with your request. If you are not interested in receiving special offers from other companies, you may simply send an e-mail to our Customer Service department, or call our toll-free Customer Service number, 1-800-336-5885.
At Jerry Baker, we respect our customers and their right to Privacy, both online and off. We believe your personal information is confidential, and should be kept confidential.
You can feel safe and secure when ordering products from us. Internet security has gotten a lot of bad press, and for some folks, it has been a little scary. We take your security concerns very seriously, so you can be confident that your personal and financial information is safe with us.
Why do we collect your information? Gathering this information allows us to process orders, personalize your shopping experience, and inform our customers and e-mail subscribers of special offers and discounts.
What information do we collect? When you place an order, we collect the following information: your name, telephone number, e-mail address, credit card billing information, relevant promotion or catalog codes, and, if relevant, the recipient's name, address, and phone number. The information entered is collected even if you cancel or do not complete an order.
How is my credit card information transmitted over the Internet? Our web site encrypts (or scrambles) your credit card number prior to transmission over the Internet using industry standard secure socket layer (SSL) encryption technology. For SSL to work, you must use an SSL-enabled browser. Most available browsers version 3.0 and later support SSL.
The following contact information is for all non-customer related business:
American Master Products, Inc.
d/b/a Jerry Baker
P.O. Box 930006
Wixom, MI 48393
Administrative Phone: 1-248-437-3000
CURRENCY: All orders are payable in U.S. currency.
Need Help? 1-800-690-0099 Mon-Fri 9:00-5:00 EST
Need Help? 1-800-690-0099
Mon-Fri 9:00-5:00 EST